Frequently Asked Questions

Everything you need to know about your Lohen shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is Lohen's return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic return.

Do you offer international shipping?

Yes, Lohen ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

How do I ensure I'm ordering the right size?

Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.

Are your materials sustainably sourced?

At Lohen, we prioritize ethical manufacturing and use high-quality, sustainable fabrics whenever possible to ensure longevity and minimize environmental impact.